VAT email enquiry service - 03-11-2011

VAT email enquiry service

With immediate effect it is now possible to email HMRC with questions relating to VAT. A number of professional bodies have been requesting the introduction of this service over the last few years.

HMRC strongly recommends that businesses with written questions use email rather than the postal service. A link to the secure email service can be found on HMRC’s website athttp://www.hmrc.gov.uk/vat/managing/problems/getting-answers.htm

There are separate email templates designed to assist with an enquiry for the following:

UK VAT-registered business
Business not registered for VAT in the UK
Members of the public
Agent with a UK VAT-registered client
Agent with a client who is not registered for VAT in the UK

HMRC suggests that only particularly long questions, or those where documents need to be attached should be sent by post.

The postal address for written enquiries is:
HM Revenue & Customs
Written Enquiries Section
Alexander House
Victoria Avenue
Southend
Essex
SS99 1BD

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